Mobile SMS Privacy Policy & Messaging Terms and Conditions

Program name
Reclaim Mental Wellness, LLC SMS

Program description
We send non-marketing, informational text messages to clients and prospective clients. Typical message types include appointment reminders and confirmations, scheduling changes, intake or consent links, billing notifications, and logistics. No therapy is provided by SMS. No marketing texts without a separate opt-in.

Opt-in
By entering your mobile number on our forms or by texting our practice line, you consent to receive informational SMS from Reclaim Mental Wellness, LLC. Consent is optional and not required for services.

Opt-out
You may opt out at any time by replying STOP. After you send STOP, we will send one final message to confirm the opt-out. No further SMS will be sent unless you opt in again.

Help
For help, reply HELP or contact julia@reclaimmw.com. You can also call our office number on the Contact page.

Message frequency
Message frequency varies by client activity. Typical frequency is 0–6 messages per month.

Message and data rates
Message and data rates may apply.

Sample messages
“Reminder: Your appointment with Reclaim Mental Wellness is on Tue 10/21 at 3:00 pm. Reply YES to confirm or NO to reschedule.”
“Form link for tomorrow’s session: <secure portal link>. Reply HELP for assistance.”
“Payment received. Receipt has been emailed.”

Eligibility
You must be 18 or have parent or guardian consent to receive messages.

Content limitations
SMS is for administrative purposes only. Do not send confidential health information by text. No crisis support by SMS. If you are in an emergency, call 911 or go to the nearest emergency room.

Privacy
We do not sell or share mobile numbers or SMS consent with third parties for marketing or promotional purposes. See our Privacy Policy for more details.

Data retention
We retain SMS consent and related logs only as long as necessary to operate the program or meet legal obligations. You may request deletion consistent with our Privacy Policy.

Changes
We may modify these terms at any time. Updates will be posted with the revised date.

Contact
Reclaim Mental Wellness, LLC
Address and phone as listed on the Contact page
Email: info@reclaimmw.com

Last updated: October 17, 2025

Last updated October 13, 2025

Mobile SMS Privacy Policy and Customer Consent

We may use SMS text messaging for certain types of communication with you, including billing, customer service, appointment reminders and other administrative requests.

Providing us with your mobile phone number is optional. It will not affect our services to you. By entering your phone number, you agree to receive informational SMS messages (appointment reminders, account notifications, etc.) from Reclaim Mental Wellness, LLC - Julia Loewi Sole MBR. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at julia@reclaimmw.com. You can opt out at any time by replying STOP.

Messaging Terms & Conditions:

When providing your mobile phone number, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Reclaim Mental Wellness, LLC - Julia Loewi Sole MBR. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at julia@reclaimmw.com. You can opt out at any time by replying STOP.

Mobile SMS Messaging Privacy Policy:

Information collected:
We may collect information, such as name, phone number, and email address.

Use of information collected:
We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.

Sharing of information collected:
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. This includes text messaging opt-in data and consent.

As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help. You understand that the messaging frequency may vary. Messaging & data rates may apply.
All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

You can contact us for any privacy related queries via our email address or regular mail.Messaging Terms & Conditions:You agree to receive informational messages (appointment reminders, account notifications, etc.) from Reclaim Mental Wellness, LLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@reclaimmw.com. You can optout at any time by replying STOP