Privacy Policy

Last updated October 12, 2025

Reclaim Mental Wellness, LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and protect your information when you visit our website at www.reclaimmw.com (the “Site”).

1. Information We Collect

We may collect:

  • Personal Information: Name, email, phone number, and other information you voluntarily provide through forms or when scheduling appointments.

  • Non-Personal Information: IP address, browser type, device information, and data collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries or requests

  • Schedule and manage appointments

  • Provide educational content or newsletters (if you opt-in)

  • Improve the Site and user experience

  • Comply with legal obligations

    Mobile SMS Privacy Policy and Customer Consent Form

    We may use SMS text messaging for certain types of communication with you, including billing, customer service, appointment reminders and other administrative requests.

    Providing us with your mobile phone number is optional. It will not affect our services to you. By entering your phone number, you agree to receive informational SMS messages (appointment reminders, account notifications, etc.) from Reclaim Mental Wellness, LLC - Julia LoewiSole MBR. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at julia@reclaimmw.com. You can opt out at any time by replying STOP. See Privacy Policy & Terms and Conditions below.

    Messaging Terms & Conditions:

    You agree to receive informational messages (appointment reminders, account notifications, etc.) from Reclaim Mental Wellness, LLC - Julia LoewiSole MBR. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at julia@reclaimmw.com. You can opt out at any time by replying STOP.

    Mobile SMS Messaging Privacy Policy:

    Information collected:
    We may collect information, such as name, phone number, and email address.

    Use of information collected:
    We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.

    Sharing of information collected:
    Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. This includes text messaging opt-in data and consent.

    As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help. You understand that the messaging frequency may vary. Messaging & data rates may apply.
    All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

    You can contact us for any privacy related queries via our email address or regular mail.

3. Cookies & Analytics

We may use cookies and third-party analytics (e.g., Google Analytics) to understand how visitors use our Site. These do not identify you personally but help us improve our services.

3. Cookies & Analytics

We may use cookies and third-party analytics (e.g., Google Analytics) to understand how visitors use our Site. These do not identify you personally but help us improve our services.

. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information:

  • With service providers who assist us in operating the Site or scheduling

  • If required by law, court order, or legal process

  • To protect the safety or rights of our users or the public

5. Security

We implement reasonable safeguards to protect your information. However, no online platform is 100% secure, and we cannot guarantee absolute security.

6. HIPAA & Therapy Services

Any therapy-related information shared through secure client portals or during sessions is protected under HIPAA and our professional ethics. Do not send confidential health information via regular email or website contact forms.

7. Third-Party Links

Our Site may link to other websites. We are not responsible for their privacy practices.

8. Your Choices

You may:

  • Opt-out of email communications by clicking “unsubscribe”

  • Disable cookies in your browser settings

  • Contact us to update or request deletion of your personal information

9. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with the revised date.

11. Contact Us

Questions about privacy? Contact us:
📧 julia@reclaimmw.com